Our call center team is a critical part of GiveDirectly’s work in Kenya – it includes about 20 staff, who are based in our main office in Nairobi and handle a range of recipient-facing issues. They contact recipients to confirm that transfers are received successfully and they capture recipient responses for GDLive. The call center […]
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Operations
Why and how we invest
We have a strong incentive and desire to transfer the majority of the funds we receive to our recipients as quickly as possible. GiveDirectly is a service – donors use GiveDirectly to transfer funds to the extreme poor – and our donors expect that service to be efficient and timely. And beyond that, transfer speed […]
Operations
How AI helped 6x our disaster response speed
For nearly two weeks after Hurricane Ian hit Ft. Myers, Florida, Shannon P. went without power. Shannon relies on food stamps to make ends meet and is dependent on insulin, which must be refrigerated. To power her fridge, she had to purchase a generator and a constant supply of gas to run it, costing hundreds […]
Operations, Recipients
The power of getting a mobile phone
Rural poverty in sub-Saharan Africa can mean disconnection. Too poor to afford telephones or travel, some families struggle to keep in touch. Many cannot bank or send money securely. Global news can be slow to reach areas without a cell network. When you donate, you provide people in poverty with more than just cash; you […]
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