Meet Sithembile Nyondo, who works in the GiveDirectly call center in Malawi fielding hotline calls from recipients. Every successful customer-facing company has mechanisms for ensuring quality service. We think recipients of aid deserve the same and have designed our call center processes accordingly.
Candid thoughts from staff, donors, and recipients on our work and the broader movement towards cash transfers.
Photos of recipients in our Universal Basic Income Program highlight the diversity of investment decisions families make when receiving cash transfers.
All 7 households in the Liberian village of Matay Ta have received a GiveDirectly transfer of USD $750. Even in this tiny village, spending choices vary widely.