Meet Sithembile Nyondo, who works in the GiveDirectly call center in Malawi fielding hotline calls from recipients. Every successful customer-facing company has mechanisms for ensuring quality service. We think recipients of aid deserve the same and have designed our call center processes accordingly.
Blog - Technology
Candid thoughts from staff, donors, and recipients on our work and the broader movement towards cash transfers.
We’re not interested in tech for the sake of tech. So, there were plenty of skeptics on the team when the possibility of integrating facial identification into our operations came up. Good for iPhones? Yes. Necessary for enrolling recipients in our program? Not obvious. The jury is still out on whether we’ll pursue it at […]
Our call center team is a critical part of GiveDirectly’s work in Kenya – it includes about 20 staff, who are based in our main office in Nairobi and handle a range of recipient-facing issues. They contact recipients to confirm that transfers are received successfully and they capture recipient responses for GDLive. The call center […]
Today we’re launching a new website for GiveDirectly—the first major update since www.givedirectly.org went live in 2011. Our main goal in reimagining the site was to create radical transparency into what we do and how well we do it. We’ve invested a lot to integrate cutting-edge technology into our field model so that we have […]
We’ve used mobile payments to deliver cash transfers since launching in Kenya in 2009. But many cash transfer programs around the world – including large-scale programs run by governments – still operate with physical cash, which is often costly, slow, and prone to error and corruption. Increasingly we’re seeing programs shift to mobile and other […]
Recently, three members of our board – Michael Faye, Chris Hughes, and Paul Niehaus — announced plans to start a separate, fee-for-service for-profit venture called Segovia to develop technology for managing field logistics, with a focus on programs that transfer cash to the poor.This is potentially an exciting effort to reduce poverty: developing countries spend […]
Technology is at the heart of what we do. We’ve built a secure, scalable and efficient platform that we’ll use to deliver cash transfers to thousands of poor households this year, and now we’re planning the next generation technology that will let us scale this platform up to serve millions of the world’s poor across […]
In discussions of international development, corruption is often the elephant in the room. Funders don’t like to hear about it; nonprofits and governments don’t like to talk about it. During routine visits to recipients, our field team uses technology that automatically records a time and GPS marker for each piece of data they collect. But […]